Returns Criteria:

If you would like to return your purchase, we will be happy to accept a refund within 14 days. To qualify for a return, the following conditions must be met:

• All Violet & Six swing tags, security tags, and labels must be intact without any signs of tampering.
• Items should be in unworn and unwashed condition.
• No traces of pet hair, perfume, or smoke should be present on the items.
• Returns won’t be accepted, and refunds won’t be issued if items exhibit any marks or stains, including those from makeup, fake tan, or deodorant.
• Items with a removed hygiene label will not be accepted.
• Please return items in the original packaging & neatly folded.
• Certain sale items are not eligible for a refund, but this will be indicated in the product description.
• Return ribbons, where applicable, must be attached and show no signs of tampering.

Failure to adhere to these criteria when returning an item will result in a denial of a refund, and you will be responsible for the return shipping costs.

Please send all refunds to the below address:

Returns Department

Violet & Six, 3 Belmont Road, Camberley, Surrey, GU152NZ

Are all items eligible for a refund?

Some items are not eligible for a refund, this includes any items in our ‘Exclusive Sale’ collection. But don’t worry, we make sure our product pages clearly state this for you.

Do you offer exchanges?

Exchanges are not accepted. You will need to return the item for a refund and re-order, any offers or discounts applied to the original order may not be honoured if they have expired.

Can I return more than one order in the same parcel?

Absolutely! Please just make sure all order numbers are noted so we can raise the refund without delay.

When can I expect my refund to be processed?

Eligible refunds will be credited back to the original purchaser’s credit card. Returns for refund are usually processed within 10 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

Please note, the original postage fee paid upon checkout will not be included in your refund.

My refund is late or missing.

Once you’ve shipped an item back to us, kindly wait at least 10 days before reaching out for a return status update. Refund processing may take some time to show on your banking, and we recommend checking with your bank for any pending transactions before getting in touch. If, after following these steps, you haven’t received your refund, please contact us at hello@violetandsix.com.

Our right to withhold refunds

In cases where we suspect fraudulent activity on your part, which may include (but is not limited to):

– Instances where there are dubious claims about orders being placed but supposedly not received.

– Suspicions that you are returning items after they have been used, worn, or damaged by you.

– Return of items that do not correspond to your original order.

We retain the right to withhold refunds and prevent you from placing future orders with Violet & Six. If you believe there has been an error in our assessment, please reach out to us at hello@violetandsix.com, and we will gladly engage in further discussion on the matter.

Please refrain from refusing the delivery of your order, as doing so will result in charges comprising the initial delivery fee and the cost incurred by Violet & Six for the return process.